Last updated: September 26, 2026
Returns and cancellations
Every arrangement is prepared especially for your order and flowers are perishable, so we cannot accept returned products. This policy explains how cancellations, damage and delivery issues are handled. It forms part of our Terms of sale.
1. Cancellations by you
You may cancel an order until it leaves our shop for delivery or is ready for pickup. Contact us by WhatsApp or email to cancel.
For cancellations requested by you, the full amount paid is issued as store credit. Store credit does not expire, has no fees and can be used on any future order on this website. It cannot be exchanged for cash.
Once an order has left for delivery or is ready for pickup, it can no longer be cancelled.
2. Cancellations by us
If we cancel an order, or are unable to prepare or deliver it for reasons on our side, you receive a full refund to your original payment method.
3. Damaged or incorrect orders
Every arrangement passes a quality check before it leaves and is delivered by our own team.
If an order delivered by Lovely Bloom arrives damaged or does not match what you ordered, notify us within 6 hours of delivery by WhatsApp at (908) 315-2494 or email pedidos@lovelybloomnj.com, including photos of the arrangement as received.
We review each claim. If it is confirmed, we replace the arrangement or issue store credit for the affected amount. Claims received after 6 hours, or without photos, may not be eligible, since flowers change quickly after delivery.
Natural variation described in our Terms of sale is not considered damage.
4. When the order cannot be delivered
If the recipient does not answer, we call the phone number provided and, when possible, leave the arrangement in a safe place at the address. The order is then considered delivered.
If the address is incorrect or incomplete, or the arrangement cannot be left safely, it is returned to our shop. You may pick it up there on the same day, or we can deliver it again for a new delivery fee of at least twice the original fee, which we confirm with you before going out.
Arrangements not picked up or rescheduled by the end of the next day cannot be refunded, as flowers do not keep.
5. Refunds to your card
When a refund to your original payment method applies, it is processed through Stripe. The time for it to appear on your statement depends on your bank, usually 5 to 10 business days.
If you have a concern about a charge, please contact us first so we can resolve it quickly.
6. Your rights
Nothing in this policy limits any right you have under New Jersey law or the rights you have with your card issuer.
Questions: WhatsApp at (908) 315-2494 or email pedidos@lovelybloomnj.com.